ABVSU Tripura

Student & Staff Grievance Redressal Cell

A statutory, transparent, and responsive platform for addressing concerns with fairness and confidentiality.

ABVSU Tripura

Student & Staff Grievance Redressal Cell (GRC):

Atal Bihari Vajpayee Skill University (ABVSU), Tripura, maintains a zero-tolerance policy toward any form of dissatisfaction, unfair treatment, or administrative delay. The Grievance Redressal Cell (GRC) is a statutory body established in strict compliance with UGC Regulations. It provides a secure, transparent, and highly responsive platform for students, faculty, and non-teaching staff to voice their concerns.

Key Highlights of the State

Fair Treatment

Ensure democratic, unbiased, and time-bound resolution of all complaints.

Confidentiality

Maintain absolute privacy regarding the identity of the aggrieved party.

Healthy Environment

Prevent any form of harassment, victimization, or systemic discrimination on campus.

Harmonious Atmosphere

Promote positive student-teacher and student-administration relationships.

Scope of Grievances Handled

TYPES OF GRIEVANCES HANDLED

🎓

Academic Concerns

Exam delays, unfair marks, amenities, or syllabus incompletion. complaints.

💳

Financial Issues

Financial Issues Fees, scholarship errors, or unauthorized charges.

🏢

Campus Life

Campus Life Harassment, bad or library

Mechanism & Resolution Timeline

The GRC follows a structured workflow to resolve every logged grievance efficiently

1

Submission

Aggrieved party files a grievance via the online portal or physical drop-box.

2

Acknowledgement

The system sends an official tracking ID within 24 hours.

3

Scrutiny

The committee reviews the merit of the case within 3 working days.

4

Hearing

Both parties are given a fair chance to present their case if necessary.

5

Final Order

Resolution is implemented and communicated within 15 working days of receipt.

Grievance Redressal Committee Structure (2026–2027)

Chairperson

Dean, Academic Affairs

Member Secretary

Associate Professor, IT & AI Dept.

Member

Registrar's Representative

External Member

Independent Legal Expert / Advocate

Special Invitee

Student Representative (Ombudsman Role)

Lodge a Grievance

We are committed to resolving your concerns. Choose a method below to submit your grievance.

1

Online Portal (Recommended)

Click the "Lodge Grievance" button on the university website, log in using your student/staff ID, fill out the form, and upload supporting documents.

2

Offline Mode

Submit a written, signed application to the Member Secretary at the GRC Office, Administrative Block, Main Campus.

3

Anonymous Drop Boxes

Drop written complaints into the sealed Grievance Boxes placed outside the Central Library and Main Cafeteria. (Note: Anonymous complaints are investigated at the discretion of the Chairperson based on gravity).